Customer

dataedge – Selected Clientele

The scope of work was, the process and system study, assist the bank to identify the best available option for the technology platform, perform overall gap analysis for the bank base on current and targeted process, set up and identify the IT team resources, training and implementation of the system.

With this dataedge have also supplied and configured the CISCO series router, firewall and other security solution to Dhaka Bank.

Assist the bank to establish the IT service delivery team and process. Provided all necessary support to identify, implement and application solution for the targeted business process. Implemented iflex’s Core Banking System, MicroBanker in 2002 and subsequently TietoEnator’s Cardsuite Payment Card switching system along with Card Personalization system and ATMs in 2006.

With the detailed process study and based on subsequent findings we provided the solution (iflex’s Microbanker) for the bank to realize the desired level of customer services for the banking products and services. As a part of the overall responsibility dataedge was also involved shaping the IT team according to the current and future need of the bank.

The scope of work was, the process and system study, assist the bank to identify the best available option for the technology platform, training and implementation of the system. Finally Bank implemented FLEXCUBE in 2004 with interface to ATM & Debit Card, SWIFT, etc. Also implemented Internet Banking and SMS Banking.

Currently (2007), we are also implementing country’s first EMV based Credit Card system based on Tietoenator, Techtrex and Matica solutions in the bank.

Implemented an end to end call center solution comprising of IVRS, CTI and wallboard on Avaya ACD in 2006. The call centre interfaces with the core banking software as well as the credit card host.

Partnering with Serviont Global Solutions Limited dataedge has implemented and giving service support to TMIB (Aktel) the state of the art call center solution including 60 port IVRS and CTI solution to cater screen pop to the agent for their subscribers.

Identify the business scope, requirement collection, analysis and based on implemented View21, end to end leasing management solution of BanqSoft.

Identifying the security requirement and delivered Checkpoint NG series firewall, VPN 1 edge appliances for VPN to securing their multi country corporate network.

Developed and customized a MIS system for monitoring and reporting foreign exchange transactions automatically without duplication of work

Identified user requirements and customized dataedge flagship product for HR and Payroll management solution “edifice” to automate Novartis’s endto end Payroll management.

Automated bank’s Fixed Asset Management system for complete life‐cycle of all Fixed Assets of the bank including depreciation & present value calculations.

Implemented data centre and all branch network infrastructures for online banking activities.